Legal Protocols
Comprehensive compliance documentation aligned with EU General Data Protection Regulation (GDPR) and Belgian data protection law.
Privacy Policy
1.1 Data Controller
The data controller responsible for the processing of personal data collected through this website is HarborQuantix, registered at 4000, Place Saint-Lambert 16, Liège, Belgium. For all data protection inquiries, you may contact our designated Data Protection Officer at [email protected].
1.2 Categories of Personal Data Collected
In the course of operating our digital services and maintaining this website, HarborQuantix may collect and process the following categories of personal data: (a) Identity data including full name and professional title; (b) Contact data including email address, telephone number, and postal address; (c) Technical data including IP address, browser type and version, operating system, device identifiers, and page interaction metrics; (d) Communication data including the content of any correspondence, inquiry forms, or project briefs submitted through our platform; (e) Transaction data including records of services rendered and payment history where applicable.
1.3 Legal Basis for Processing
HarborQuantix processes personal data under the following legal bases as defined in Article 6 of the EU General Data Protection Regulation (GDPR): (a) Consent — where you have given explicit, informed consent for specific processing purposes; (b) Contractual necessity — where processing is required for the performance of a contract to which you are a party, or for pre-contractual measures taken at your request; (c) Legitimate interest — where processing is necessary for the purposes of our legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms; (d) Legal obligation — where processing is necessary to comply with a legal obligation to which HarborQuantix is subject under Belgian or European Union law.
1.4 Purpose of Data Processing
Your personal data is collected and processed for the following specific purposes: to respond to inquiries and communicate regarding potential or active service engagements; to deliver, manage, and support the digital services and platforms we develop; to maintain internal records of client relationships and project histories; to comply with applicable legal, regulatory, and tax obligations; to detect, prevent, and address technical issues or security threats affecting our systems; and to improve the quality and performance of our website and service offerings through anonymized analytics.
1.5 Data Retention Periods
HarborQuantix retains personal data only for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable law. Active client data is retained for the duration of the business relationship plus a period of five (5) years following the conclusion of services, in accordance with Belgian commercial record-keeping obligations. Inquiry data from prospective clients who do not proceed with a service engagement is retained for a maximum period of twelve (12) months. Technical and analytics data is retained for a maximum period of twenty-six (26) months in anonymized form.
1.6 Data Sharing and Third-Party Recipients
HarborQuantix does not sell, rent, or trade personal data to third parties for their own marketing purposes. Personal data may be shared with the following categories of recipients solely for the purposes outlined in this policy: (a) Technology service providers who assist in the operation of our infrastructure, including cloud hosting, email delivery, and payment processing platforms, all of which operate under binding data processing agreements; (b) Professional advisors including legal counsel, auditors, and accountants where disclosure is necessary for legitimate business or regulatory purposes; (c) Public authorities and regulatory bodies where disclosure is required by law, court order, or regulatory directive applicable within the European Economic Area.
1.7 International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), HarborQuantix ensures that appropriate safeguards are in place in accordance with Chapter V of the GDPR. Such transfers are conducted exclusively under Standard Contractual Clauses (SCCs) approved by the European Commission, or to jurisdictions that have received an adequacy decision. You may request a copy of the applicable transfer safeguard mechanisms by contacting [email protected].
1.8 Your Rights as a Data Subject
Under the GDPR and applicable Belgian data protection legislation, you have the following rights with respect to your personal data: (a) Right of Access — the right to obtain confirmation as to whether personal data is being processed and to receive a copy of that data; (b) Right to Rectification — the right to request correction of inaccurate personal data or completion of incomplete data; (c) Right to Erasure — the right to request deletion of personal data where there is no compelling legal ground for its continued processing; (d) Right to Restriction — the right to request limitation of processing in specific circumstances; (e) Right to Data Portability — the right to receive personal data in a structured, commonly used, machine-readable format; (f) Right to Object — the right to object to processing based on legitimate interests, including profiling; (g) Right to Withdraw Consent — where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To exercise any of these rights, please submit a written request to [email protected]. We will respond to all legitimate requests within thirty (30) days.
1.9 Data Security Measures
HarborQuantix implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including but not limited to: encryption of personal data in transit and at rest; regular testing and evaluation of the effectiveness of security measures; access controls limiting data access to authorized personnel on a need-to-know basis; and incident response procedures enabling prompt detection and notification of personal data breaches in accordance with Article 33 of the GDPR.
1.10 Supervisory Authority
You have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit) at Rue de la Presse 35, 1000 Brussels, Belgium, or via www.dataprotectionauthority.be, if you believe that the processing of your personal data by HarborQuantix violates applicable data protection law.
Refund Policy
3.1 Scope of Application
This Refund Policy applies to all services provided by HarborQuantix from its registered office at 4000, Place Saint-Lambert 16, Liège, Belgium. This policy governs the terms under which refunds may be requested, evaluated, and issued for services rendered under signed service agreements or project engagements.
3.2 Milestone-Based Delivery Model
HarborQuantix operates a milestone-based delivery model for all project engagements. Each project is divided into defined phases with specified deliverables, acceptance criteria, and payment schedules. Payments are typically structured as follows: (a) An initial deposit of thirty percent (30%) due upon project initiation and signing of the service agreement; (b) Progress payments tied to the completion and client acceptance of defined project milestones; (c) A final payment of twenty percent (20%) due upon delivery of the completed project and formal client sign-off.
3.3 Refund Eligibility
Refunds may be issued under the following circumstances: (a) Non-delivery — where HarborQuantix fails to deliver the agreed-upon deliverables within the contractually specified timeframe due to reasons solely attributable to HarborQuantix, and no reasonable extension has been mutually agreed upon; (b) Material non-conformance — where the delivered work substantially fails to meet the specifications defined in the signed service agreement, provided that HarborQuantix has been given a reasonable opportunity (minimum thirty days) to remedy the non-conformance; (c) Cancellation before work commencement — where a client cancels a signed engagement before any substantive work has commenced, subject to deduction of any non-recoverable third-party costs incurred on the client's behalf.
3.4 Refund Calculation
Where a refund is approved, the refund amount shall be calculated as follows: (a) For cancellations prior to work commencement: full refund of all payments made, less any non-recoverable third-party costs (domain registrations, hosting prepayments, software license fees); (b) For mid-project cancellations: refund of payments made for undelivered milestones only. Payments for completed and accepted milestones are non-refundable; (c) For material non-conformance: at the discretion of HarborQuantix, either a full remediation of the non-conforming deliverables at no additional cost, or a partial refund proportional to the non-conforming elements as mutually assessed.
3.5 Refund Request Process
To initiate a refund request, the client must: (a) Submit a written request to [email protected] detailing the grounds for the refund claim; (b) Provide all supporting documentation including the signed service agreement, project specifications, and evidence of non-delivery or non-conformance; (c) Allow HarborQuantix a period of fifteen (15) business days to review the claim and issue a written response. Refund payments, where approved, shall be processed within thirty (30) days of final agreement on the refund amount and returned via the original payment method or by bank transfer to an account designated by the client.
3.6 Non-Refundable Items
The following are explicitly excluded from refund eligibility: (a) Completed and client-accepted project milestones; (b) Third-party costs incurred on behalf of the client that have been disclosed and agreed upon in writing; (c) Work performed under change requests or scope expansions approved in writing by the client; (d) Consulting, strategy, or advisory hours that have been delivered and documented.
3.7 Dispute Resolution
Any dispute arising from this Refund Policy shall first be subject to good-faith negotiation between the parties for a period of thirty (30) days. If no resolution is reached, the dispute shall be submitted to the exclusive jurisdiction of the courts of Liège, Belgium, in accordance with Belgian law.
Terms of Service
4.1 Acceptance of Terms
By accessing, browsing, or using this website and/or engaging the services of HarborQuantix, registered at 4000, Place Saint-Lambert 16, Liège, Belgium, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any provision of these terms, you must immediately discontinue use of this website and refrain from engaging HarborQuantix for any services.
4.2 Scope of Services
HarborQuantix provides digital engineering services including but not limited to: custom web platform development, e-commerce system architecture, API integration, infrastructure engineering, UI/UX design, technical consulting, and ongoing support and maintenance. The specific scope, deliverables, timelines, and pricing for each engagement are defined in a mutually signed Service Agreement or Statement of Work (SOW) that supplements these general Terms of Service.
4.3 Service Agreement and Amendments
Each project engagement is governed by a separate Service Agreement that defines the specific project scope, deliverables, milestones, payment schedule, and any project-specific terms. In the event of conflict between a Service Agreement and these Terms of Service, the provisions of the Service Agreement shall prevail. Any amendments to a Service Agreement must be documented in writing and signed by authorized representatives of both parties.
4.4 Intellectual Property Rights
Upon full payment of all invoiced amounts, the client shall receive a perpetual, non-exclusive license to use all custom-developed deliverables produced specifically for the client under the applicable Service Agreement. HarborQuantix retains all rights to pre-existing intellectual property, proprietary frameworks, development tools, reusable code libraries, and methodologies used in the delivery of services. HarborQuantix reserves the right to use anonymized, non-confidential project outcomes and technical case studies for portfolio and marketing purposes, unless expressly prohibited in the Service Agreement.
4.5 Payment Terms
All invoices issued by HarborQuantix are payable within fourteen (14) days of the invoice date, unless otherwise specified in the applicable Service Agreement. Late payments shall incur a statutory interest rate in accordance with the Belgian Act on Late Payments in Commercial Transactions (Wet van 2 augustus 2002). HarborQuantix reserves the right to suspend work on any project where payment remains outstanding for more than fifteen (15) days past the due date, after providing written notice to the client.
4.6 Confidentiality
Both parties agree to maintain the confidentiality of all proprietary or sensitive information disclosed during the course of a project engagement. This obligation survives the termination of the Service Agreement for a period of three (3) years. Confidential information includes, but is not limited to: business strategies, technical specifications, source code, data architectures, client lists, financial information, and any information marked as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.
4.7 Limitation of Liability
To the maximum extent permitted by applicable law, HarborQuantix shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of this website or the engagement of its services. The total aggregate liability of HarborQuantix under any Service Agreement shall not exceed the total fees paid by the client under that specific Service Agreement during the twelve (12) months preceding the event giving rise to the liability. This limitation does not apply to liability arising from gross negligence, willful misconduct, or breaches of confidentiality obligations.
4.8 Force Majeure
HarborQuantix shall not be liable for any failure or delay in performing its obligations under a Service Agreement where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, pandemic, government sanctions, power outages, internet infrastructure failures, or acts of third parties. In the event of a force majeure occurrence, HarborQuantix shall promptly notify the client and use commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable.
4.9 Termination
Either party may terminate a Service Agreement under the following conditions: (a) The client may terminate with thirty (30) days' written notice, subject to payment for all work completed and accepted up to the date of termination; (b) HarborQuantix may terminate immediately upon written notice if the client breaches any material obligation under the Service Agreement and fails to remedy such breach within fifteen (15) days of receiving written notice of the breach; (c) Either party may terminate immediately if the other party becomes insolvent, enters into bankruptcy proceedings, or ceases to carry on business.
4.10 Governing Law and Jurisdiction
These Terms of Service and any Service Agreement shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these terms or any service engagement shall be submitted to the exclusive jurisdiction of the courts of Liège, Belgium.
4.11 Severability
If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
4.12 Entire Agreement
These Terms of Service, together with any applicable Service Agreement and any amendments thereto, constitute the entire agreement between the client and HarborQuantix with respect to the subject matter hereof, and supersede all prior and contemporaneous agreements, representations, and understandings.
Last updated: July 2026. HarborQuantix, 4000, Place Saint-Lambert 16, Liège, Belgium.